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Vanessa Trujillo

Professional Summary

I am a results-oriented AI Project Manager and Analyst with over 5 years of experience leading and managing complex projects in the hospitality and healthcare industries. I possess a strong blend of technical expertise in cloud-based deployment, API development, and LLM frameworks, coupled with exceptional project coordination and stakeholder management skills. I am passionate about leveraging my skills to drive innovation and deliver successful outcomes in dynamic and fast-paced environments.

Resume

Experience

PolyAI

Product Solutions Manager

  • Serve as the primary point of contact for client delivery, managing communication between clients and engineering teams while overseeing the quality and timelines of virtual assistant projects.

  • Drive the successful implementation of AI-powered voice assistants, ensuring they effectively solve customer problems and convert into long-term commercial commitments.

  • Collaborate with dialogue designers, solutions architects, and engineers to create optimal voice experiences, while aligning them with strong business cases and client needs.

Duetto Research

Lead Project Analyst

  • Worked as the Deployment Project Lead for all Latin American accounts, leading cross-functional, and multilingual teams in successful collaboration and vendoring of Duetto’s products to some of the biggest international hotels such as the Hilton, Hyatt, Ritz-Carlton, Four Season, Camino Real, Watergate, etc…

  • Achieved revenue recognition of over $1 million in ARR by Independently Managing 60+ accounts and over 100+ hotels, integrating Duetto into various PM Systems, Channel Managers, and Rateshoppers.

  • Managed stakeholder expectations through regular communication and status updates, fostering strong relationships and ensuring project alignment with business objectives, while meeting our SLA budgets.

Ai Design Corps™

Project Manager

  • Led the Covid Helpline non-profit project that was aimed to provide assistance and information about COVID-19 cases, news updates, vaccine centers, etc… offline, to anybody, via free SMS text message.

  • Ran Agile Ceremony meetings for the team, business meetings, and helped secure funding for the project by receiving grants and volunteer funds, such as sponsor funds, and a $500 grant from Twilio.

  • Established a robust online presence across multiple social media platforms, including Facebook, Instagram, Twitter, and YouTube, reaching over 800 members and amplifying the project's impact.

Ameren Missouri

API developer Co-Op

  • Migrated on-prem monolithic REST APIs to a dynamic cloud version using Salesforce MuleSoft and created reports, dashboards, and visualization.

  • Manipulated terabytes of internal CRM data to optimize our dynamic API interface for our call center team to interact with customer data in a PII compliant way.

  • Worked in Agile methodology, practicing flexibility and adaptability, Kanban, weekly knowledge-share sessions, and frequent peer-reviews, documentation sharing, and pair-programming sessions.

Education

Udacity

Febuary 2024 - April 2024

Nanodegree, Generative AI, View Certificate

Graduated in April 2024 from the Udacity Generative AI Nanodegree Program.


University of Illinois at Chicago

August 2015 - December 2019

Bachelor of Science in Mathematics, Learn More

Graduated in December 2019 from the University of Chicago Illinios with a Mathematics B.S and an Economics Minor.


  • Led the undergraduate research for the Mathematics 3D space visualization Project:

  • Actively participated in the Mathematics & Computer Science Clubs.

  • Served as an Eco-Educator in the Sustainability Club.

Projects

Rotten Tomatoes Sentiment Analysis

Implemented sentiment analysis using distillbert-base-uncased model and Hugging-Face transformers library on Rotten Tomatoes dataset.


Github Project - Medium Article

OpenAI Custom Chatbot

Developed a custom chatbot project using OpenAI API, and Wikipedia, that allows for a fully dynamic conversation with extensive coverage of any subject, providing rich content for chatbot responses.

Github Project - Medium Article

AI-Driven Background Substitution Web Application

Developed a web application for image background substitution using Stable Diffusion through a text prompt.

Github Project - Medium Article

Personalized Real Estate Agent: AI powered Real Estate Assistant

Developed using machine learning techniques, this application assists users in finding suitable properties based on their preferences.

Github Project - Medium Article

Technical Skills

  • Python
  • HuggingFace
  • R
  • Relational Databases with SQL
  • Git & Version control
  • Postman & REST APIs
  • SFTP via CyberDuck
  • Atlassian Confluence & Jira
  • Salesforce Einstein & MuleSoft
  • PEFT
  • Prompt Engineering
  • Deep Learning
  • LLMs
  • NLP & NLP Transformers
  • Neural Networks
  • Foundational - Embedding & Completion Models
  • Data Analysis & Visualization
  • Web Scraping via Beautiful Soup

Managerial Skills

  • Project management & Leadership
  • Negotiation
  • Strategic Planning
  • Teamwork & Communication
  • Agile Methodology & Adaptability
  • Cost analysis and Management
  • Change Management via Service-now
  • On-call management via PagerDuty
  • Software Development Life Cycle (SDLC)
  • Leading Blameless Postmortems
  • Customer Relationship Management (CRM)
  • Regulatory and HIPAA Compliance

Copyright © 2024 VANESSA TRUJILLO